---

Job Description

Role Summary

We are looking for individuals with strong communication and relationship-building skills to handle customer queries, provide timely assistance, and maintain good product knowledge.

 

---

Key Responsibilities:

• Handle inbound and outbound customer calls related to financial products and services.
• Assist customers with finance-related queries, products, subscriptions, and offers.
• Provide support through calls, chat, and email.
• Understand customer needs and offer suitable solutions.
• Maintain strong knowledge of financial products and services.
• Communicate clearly and professionally with customers.
• Coordinate with internal teams for refunds, payments, and technical issues.
• Escalate unresolved queries and ensure timely resolution.

Eligibility Criteria:

• Graduation and Masters in Finance specialisation is a must.
• Excellent verbal and written communication skills.

Required Skills:

• Strong customer relationship-building abilities.
• Ability to write clear, concise, and accurate emails.
• Good problem-solving and interpersonal skills.
• Willingness to learn and develop comprehensive product and service knowledge.

Structure:

• Onsite, full-time
• Timing: 10 AM to 6 PM
• Working days: Monday to Saturday
• Salary: Depends upon your performance in our recruitment process (and your current CTC.) Package range: 3 LPA to 5 LPA.

Required Skills

Communication Skill Problem Solving Confidence Interpersonal Skills Financial Knowledge

Post By